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Customer Service Representative

Huntley Location

Pay

$16 – $19 per hour

Schedule

8-hour (Day Shift)

Benefits

Health insurance

Paid time off

Dental insurance

401(k)

Vision insurance

401(k) matching

Job Description

At T&J Printing Supply, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, new order entry, support outside salesmen, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.

Responsibilities

• Build knowledge of the company’s products and services
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, etc.
• Enter quotes and sales orders into our ERP system.

Required Skills & Qualifications

• High school diploma or equivalent.
• Strong communication skills, including active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and escalate tactfully.
• Ability to multitask, manage time, and prioritize.
• Ability to work individually and as a team member.
Screen Printing industry experience a plus, with knowledge of ERP system DDI Inform (Advantive company) general support for our outside sales team.